Export a backup file

1. Go to Settings → Data.
2. Tap Export data (.ember).
3. Wait for the progress bar to complete while Ember gathers records and files.
4. The system Share sheet will appear. Choose to save the .ember / .json file to iCloud/Drive, or share it via AirDrop or email.

Import and restore from a backup file

1. Go to Settings → Data.
2. Tap Import data (.ember) to launch your device's file picker (importing requires an Ember Pro or Ultra plan; on Free, this opens the upgrade screen).
3. Select your saved .ember / .json file.
4. Ember attempts to sync first. If pending changes or failed rows remain, import is blocked. Reconnect, tap Cloud sync, and try again after those changes finish syncing.
5. Replace all data?: This deletes ALL data in this account and replaces it with the file's contents. It cannot be undone. Your app language and screen layout may also change to match the file.
6. Tap Replace everything, then tap Replace everything again in the second confirmation to begin the import.

Using Ember offline & sync queue

Ember stores all edits locally in an SQLite database. If you lose internet connection, you can continue adding contacts, notes, and logs. Any updates will wait in a local queue.

When your device reconnects, Ember attempts to sync. In Settings → Data, Cloud sync shows Synced, the count of pending changes, or the count of failed changes waiting to retry. Tap this row to send local changes and fetch cloud updates. Failures can involve upload or download problems; they do not always mean a temporary network error.

Multi-device sync and conflict resolution

Log in to the same Ember account on multiple devices to sync your data. Sensitive fields covered by Ember's encryption are encrypted with your passphrase before cloud sync. If you edit the same record on two devices while offline, Ember resolves conflicts using a last-write-wins (LWW) strategy based on the record's update timestamp. Deletes are kept as tombstones, so an older offline edit cannot bring a deleted record back; a deliberate same-ID restore with a newer version can still restore it.

Delete your Ember account

1. Go to Settings → Data and scroll down to the Account section.
2. Tap Delete account.
3. Read the warning checklist: deletes all contacts, notes, interactions, reminders, chat histories, profiles, and settings permanently.
4. Note the subscription disclosure: Deleting your account does NOT cancel or refund active Paid plans. Cancel separately via the App Store or Google Play.
5. Ensure you have an active internet connection (displays: You need an internet connection to delete your account. if offline).
6. Type the word DELETE in the confirmation box and tap the red Send code button. Ember emails a 6-digit confirmation code to your account email.
7. Enter the 6-digit code from your email, then tap Confirm delete to permanently delete your account.