Ember
EN
Download
Back to Help

Accounts & sign-in

Your Ember account is the home for your personal relationship directory. Set up onboarding, secure your account, or change access details easily.

Ember supports sign-in with a 6-digit email code, Google, Apple, and email plus password after you set one in your account. Apple sign-in is shown on iOS.

First-time onboarding and language selection

  1. Download and open the Ember app on your mobile device.
  2. Tap the language selector and choose from the 23 supported languages.
  3. Continue → Get started.
  4. Continue through the introduction, then tap Start keeping the flame on the final page to reach sign-in. You can also tap Skip during the introduction.
9:41

Choose your language

You can change this anytime in Settings.

The language selection screen appears before you reach sign-in.

Continue with email and a 6-digit code

  1. On the sign-in screen, check I agree to the Terms of Use & Privacy Policy, then tap Continue with Email.
  2. Enter your email address on the Sign in with email screen, then tap Send code when the button is available.
  3. Check your inbox for Ember’s 6-digit code, return to the app, and enter the code to continue.
9:41

Sign in with email

Enter your email and we'll send you a 6-digit code.

The email flow only asks for your email so Ember can send a 6-digit code.

Sign in with Google or Apple

  1. To sign in using your existing accounts, first agree to the terms on the sign-in screen, then tap Continue with Google or Continue with Apple. Apple sign-in is shown on iOS.
  2. Authenticate using your Google or Apple credentials.
  3. After authentication, follow any setup or data-unlock prompts shown by Ember.
9:41
🇬🇧 English
Ember

Welcome back

Sign in to continue

I agree to the Terms of Use & Privacy Policy Terms of Use · Privacy Policy
Choose the sign-in method you want to use on this screen.

Set or change your password

  1. Settings → ACCOUNT → Password.
  2. Change password: Current password → New password → Confirm new password → Update password.
  3. For Google or Apple accounts without a password: Set a password. Enter New password and Confirm new password, then tap Set password.
  4. If you used Apple’s private email, add a real email address and verify its code before setting a password.
9:41
From Settings, scroll to Account and tap Password. The illustration shows this scrolled position.
9:41
Back

Change password

Enter your current password and choose a new one.

Current password
Your current password
New password
At least 6 characters
Confirm new password
Re-enter new password
Enter your current password, new password, confirm it, then update.

Forgot password reset flow

  1. Other sign-in options → Forgot password?.
  2. Enter your registered email address and tap Send code.
  3. Retrieve the 6-digit reset code from your email, enter it in the app, and tap Continue. On the next screen, type your new password and confirm it.
  4. Tap Reset password to update your account and sign in.
9:41
The forgot-password link is inside the email + password form, below the password field.
9:41

Reset password

Enter your email and we'll send a 6-digit code.

Enter your email so Ember can send a 6-digit password reset code.

Sign out of your account

  1. Settings → ACCOUNT.
  2. Scroll down to the bottom of the screen.
  3. Sign Out → Sign Out.
  4. If Ember warns about unsynced or rejected changes, cancel to review them. Sign out anyway discards those local changes.
9:41
Sign out is at the bottom of Settings, after the account options.

On this page

Do I need a password to sign in with email?

No for the primary Continue with Email path: Ember sends a 6-digit code to your inbox. If you have set a password, open Other sign-in options to use the email + password form. Apple sign-in is shown on iOS.

What if I do not receive the OTP code?

Check your spam or junk folder. You can request a new code by tapping "Resend code" after 60 seconds.