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Encryption & passphrase

Sensitive fields covered by Ember's encryption are encrypted with your passphrase before cloud sync.

Backups open your device's share sheet so you can choose where to save them. Exported files are unencrypted; store them safely.

What is end-to-end encryption in Ember?

Sensitive fields covered by Ember's encryption are encrypted with your passphrase before cloud sync.

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Encryption

Change passphrase

Enter your current passphrase, choose a new one, and confirm with the code we email you. Your data is not re-encrypted. Only the lock changes.

Current passphrase
The passphrase you use now
Passphrase
Enter a strong passphrase
Confirm passphrase
Type it again
If you forget this, your data is gone

There is no reset link. If you forget this passphrase and lose your devices, your synced data can never be read again. Write it down somewhere safe.

The code in your email confirms this passphrase change. It uses the same email-code slot as sign-in, so do not request a login code at the same time.

Email code

Export a backup

Save a copy of your data so you can restore it if you ever lose your passphrase.

What is end-to-end encryption in Ember?

Set your passphrase

  1. Go to the Settings tab and tap Encryption & passphrase.
  2. On the Set your encryption passphrase screen, choose a passphrase (minimum 12 characters). Enter it once in the Passphrase field and again in Confirm passphrase.
  3. Confirm your passphrase, read the warning, and tap Turn on encryption.
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Go to the Settings tab and tap Encryption & passphrase.
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Set your encryption passphrase

Your private notes are encrypted on your device with a passphrase you choose. We don't store it and can't reset it — so choose one you'll remember.

Enter a strong passphrase
Type it again
If you forget this, your data is gone

There is no reset link. If you forget this passphrase and lose your devices, your synced data can never be read again. Write it down somewhere safe.

On the Set your encryption passphrase screen, choose a passphrase (minimum 12 characters). Enter it once in the Passphrase field and again in Confirm passphrase.

There is no reset link. If you forget this passphrase and lose your devices, your synced data can never be read again. Write it down somewhere safe.

Export a backup

Save a copy of your data so you can restore it if you ever lose your passphrase.

  1. Go to Settings → Data → Export data (.ember).
  2. Backups open your device's share sheet so you can choose where to save them. Exported files are unencrypted; store them safely.
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Data
DATA
Contacts128
Interactions342
Reminders9
ACCOUNT
Data · Export data (.ember)

Enter your passphrase

Enter the passphrase you chose to unlock your data on this device.

  1. When the Enter your passphrase screen appears, unlock your data on this device.
  2. Type your passphrase in the input box and tap Unlock.
  3. Couldn't unlock with that passphrase. If you changed it on another device, go online and try again.
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Enter your passphrase

Enter the passphrase you chose to unlock your data on this device.

Your passphrase
When the Enter your passphrase screen appears, unlock your data on this device.

Securing your data

We’re encrypting your synced data with end-to-end encryption. This runs once — please keep the app open.

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Ember

Securing your data

We’re encrypting your synced data with end-to-end encryption. This runs once — please keep the app open.

We’re encrypting your synced data with end-to-end encryption. This runs once — please keep the app open.

Change passphrase

Enter your current passphrase, choose a new one, and confirm with the code we email you. Your data is not re-encrypted. Only the lock changes.

  1. Go to Settings → Encryption & passphrase.
  2. Unlock your data to change these settings.
  3. Current passphrase → Passphrase → Confirm passphrase. Use at least 12 characters.
  4. Email me a code → Email code (6-digit code) → Change passphrase
  5. Passphrase changed.
9:41

Encryption

Change passphrase

Enter your current passphrase, choose a new one, and confirm with the code we email you. Your data is not re-encrypted. Only the lock changes.

Current passphrase
The passphrase you use now
Passphrase
Enter a strong passphrase
Confirm passphrase
Type it again
If you forget this, your data is gone

There is no reset link. If you forget this passphrase and lose your devices, your synced data can never be read again. Write it down somewhere safe.

The code in your email confirms this passphrase change. It uses the same email-code slot as sign-in, so do not request a login code at the same time.

Email code

Export a backup

Save a copy of your data so you can restore it if you ever lose your passphrase.

Current passphrase → Passphrase → Confirm passphrase. Use at least 12 characters.
9:41

Encryption

Change passphrase

Enter your current passphrase, choose a new one, and confirm with the code we email you. Your data is not re-encrypted. Only the lock changes.

Current passphrase
The passphrase you use now
Passphrase
Enter a strong passphrase
Confirm passphrase
Type it again
If you forget this, your data is gone

There is no reset link. If you forget this passphrase and lose your devices, your synced data can never be read again. Write it down somewhere safe.

The code in your email confirms this passphrase change. It uses the same email-code slot as sign-in, so do not request a login code at the same time.

Email code

Export a backup

Save a copy of your data so you can restore it if you ever lose your passphrase.

Email me a code → Email code (6-digit code) → Change passphrase

The code in your email confirms this passphrase change. It uses the same email-code slot as sign-in, so do not request a login code at the same time.

Forgot passphrase (Erase & start over)

  1. If you forget your passphrase and have no exported backup, tap the Forgot your passphrase? link on the unlock screen.
  2. This permanently deletes all your encrypted data on every device. It cannot be undone and we cannot recover it. You'll set a new passphrase and start fresh.
  3. Type the word DELETE in the Type DELETE to confirm field, then tap Continue.
  4. Ember emails a 6-digit code to your account email — enter it and tap the red Confirm erase button to wipe your data and start fresh.
  5. This account has no email, so a code can't be sent. Log out and sign in with an email account, or contact support.
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Enter your passphrase

Enter the passphrase you chose to unlock your data on this device.

Your passphrase
If you forget your passphrase and have no exported backup, tap the Forgot your passphrase? link on the unlock screen.
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Enter your passphrase

Enter the passphrase you chose to unlock your data on this device.

Your passphrase
Erase all encrypted data?

This permanently deletes all your encrypted data on every device. It cannot be undone and we cannot recover it. You'll set a new passphrase and start fresh.

Type DELETE to confirm
DELETE
Forgot passphrase (Erase & start over)
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Enter your passphrase

Enter the passphrase you chose to unlock your data on this device.

Your passphrase
Confirm with an email code

We sent a 6-digit code to alex@example.com. Enter it to permanently erase your data.

6-digit code
842917
Ember emails a 6-digit code to your account email — enter it and tap the red Confirm erase button to wipe your data and start fresh.

On this page

Can Ember recover my passphrase if I lose it?

Your passphrase cannot be recovered. Resetting encryption with an emailed code erases synced data. Export a backup before resetting.

Where are my backup files stored?

Backups open your device's share sheet so you can choose where to save them. Exported files are unencrypted; store them safely.